Dedication to excellence in customer service is our priority, when it comes to serving our clients we pride ourselves on precise information delivered in an easy to understand format. The following represents a small sampling of the hundreds of testimonials we get each year from our diverse group of clients including Consumers, Insurance Agents, Insurance Companies, Insurance Executives, and the dozens of Organizations that we voluntarily support with technical services, training, and group presentations.
|Coastal Counties of NW Florida, Alabama, Mississippi|
WINNER OF THE "ANGIES LIST SUPER SERVICE AWARD"
Experiencing the Disaster-Smart difference…
I do want to say something. It has been such a pleasure working with your company. From the initial call, through the inspection, and all of the follow up work you are doing, your company has been great. I will highly recommend you to anybody that I might hear of that needs any type of inspection that you do. Thank you from the bottom of my heart for all the help you guys have been. I have a phone call today with my insurance company about protection for the two doors listed on the report and I have a salesman coming tonight to give me an estimate to install protection so my home will qualify as totally protected. Brian told me that when I got them installed that I should call and schedule an inspection of them so he can amend the report.
Thanks again for all you have done.
Mark E. Creighton CEO
The Steering Committee wanted to take a minute to thank you for your presentation at the Climate Commmunity of Practice in the Gulf of Mexico Workshop. The evaluations show that this year's meeting was a huge success, and your presentation greatly contributed to that. We hope that you will continue to play a role in the Community of Practice into the future.
Thanks again, 2012 Climate Community of Practice Steering Committee New Orleans, LA
in 2008 Darius Grimes was one of less than a dozen Floridians recognized for his continued volunteerism and dedication to the Disaster Safety Movement: “Darius Grimes is a proven champion and key player in the disaster safety movement,” said Chapman-Henderson. “He provides technical expertise to consumers, teaches classes for professionals, and is a key player in the development of sound public policy. His successful efforts to reach out to experts across different industries and create consensus is helping our efforts to make America a more disaster resistant nation.”
Leslie Chapman-Henderson CEO FLASH Tallahassee, FL
We have been overwhelmed with complaints about the Citizens Reinspection Program and were having a difficult time getting these resolved until you stopped by the other day. I have to first apologize, we used Disaster Smart for several years but some of the staff began using another company that was bringing them gifts, I put a stop to that shortly after you left our office. The other company has tried for weeks or months to fix several of these reinspections with no results, you fixed one in just a few minutes with only one phone call. We want all of our clients to receive this same level of customer service. Thanks again for helping us resolve JHG's reinspection and getting his credits reinstated, we are sending you some more business.
-Agency Principal Pensacola, FL
“Thanks again and I look forward to speaking with you again soon. Your assistance on the technical questions we’ve received has been so appreciated. So far, there hasn’t been an issue yet that you could not assist us with, given your experience and expertise in this field.” FL Office of Insurance Regulation Tallahassee FL
For the record, Darius was great with my client and clearly has a high level of expertise and knowledge. It's just a shame that his company wasn't sent to do the job in the first place as it would have saved both organizations time and money. I sincerely hope that Darius company is called upon with any or our future risks whenever possible.”
- VP Underwriting Tampa FL
“Thanks Darius!!! We are going to discuss the information you sent over yesterday and about the possibility of creating a form with inspection process with you guys to substantiate giving the 2006 IRC credit in AL and MS.”
- E&S VP Mitigation and Underwriting Ft Lauderdale, FL
That is awesome! Thank you for taking the time to get in touch with the underwriters to have this issue resolved. I have never had another inspection company do or come close to anything like that. You just won over ALL of my business. You’re my #1 referral. Thank you for your time with this issue.
-Agent BB Gulf Breeze, FL
“Darius, this is an example of the poor quality of the Wind Mit forms we receive form other iInspection Companies. I need to contact these guys to find out why they could only complete a portion of the form but it is really getting ridiculous out there. This was meant to help the home owner and encourage the Insurance companies to give credits where due. It really complicates the issue when anyone with a contractor’s license begins to pencil whip the OIR Mitigation forms. The spirit of the program is great but the increase in anyone and everyone signing these forms is becoming a true concern. We are telling all of our agencies to use your company to avoid the posibility of losing our clients”
- Surplus Lines Underwriter for FL, AL, and MS Chicago, IL
“Darius, Great to hear from you! Our focus is on accounts where the primary risk is outside a CAT prone area but they have a secondary here in FL, AL, and MS. I will absolutely put your name on our preferred vendor list and use your firm to conduct the inspections in the listed fields of expertise.”
- VP Underwriting Ft Laudersale, FL
Darius, I personally reviewed the inspection submitted for Mr. _____ and it clearly explains what you have said. It is indeed dimensional lumber. While we strive for all of our underwriters to always offer the best possible underwriting, every now and then one like this slips by. I don’t think the underwriter realized that the roof deck is dimensional lumber. I have addressed that issue with them. We know your work is top notch. Thanks for the explanation.
-Underwriting Supervisor Winter Haven, FL
“Darius, it was a pleasure visiting with you today. We greatly appreciate your hard work and all the extras’ your company provides to our clients! Thank you!”
-TB- Agent Ft Walton Beach, FL
Thank you Darius! I cannot begin to tell you the number of times that I have used your informational flyer's either in email or handouts. I sincerely appreciate you and your knowledge and you are a pleasure to work with and a tremendous asset to our agency. Many blessings to you and your family this Christmas Season and I am looking forward to a glorious year in 2010 for ALL.
- Agent JB Milton, FL
“Mr. Grimes - You are so appreciated. I will review your recommendations and get with Sean. Again, thank you.”
- FL Office of Insurance Consumer Advocate Tallahassee, FL
“I am very impressed with the promptness, completeness and professionalism of your service. You have exceeded my expectations! Thanks again”
- Consumer Stuart San Diego, CA
“I received all information sent. Thank you very much for the very timely report. Your inspector was very professional and efficient. GREAT JOB!”
- Consumer Brett Destin, FL
“I spoke with the underwriter on this and she said only 11 pages were received. That is why she asked for the diagram as it was not scanned by the agent’s office or a transmission problem. Anyway we have the information from your report. I informed her that your reports are excellent and check with the agent to make sure all documents are scanned.”
- Thanks- VP Underwriting Sarasota, FL
“Got it; thank you sooooooooooooo much and I have another for you today! You do a WONDERFUL JOB AND I APPRECIATE Disaster Smart.”
- Agent Pensacola, FL
“Thanks for the prompt response on the details of the inspection as well as the attention to detail. I would recommend you guys to anyone. If I need further assistance we will be in contact.”
-Underwriter Anthony Ft Lauderdale, FL
“Darius is a dedicated professional with a strong interest in protecting the public against natural disasters through smarter construction techniques and innovation. I have worked with Darius through my position with the Institute for Business & Home Safety (IBHS). He has completed training as an inspector for the IBHS Fortified…for safer living® residential new construction program, which is further evidence of his passionate approach to property protection and support of the IBHS mission to create more disaster-resistant communities.”
August 24, 2009
Candace Iskowitz, Public Affairs Manager, Institute for Business & Home Safety Tampa, FL
“When it comes to research methodology, Darius Grimes is one of those people that get it. We have had numerous discussions regarding the relationships between building products, building codes, product installation, natural disasters, proper data collection and analysis. His thoughts and ideas are factual and innovative.He has dirty hands, meaning that he doesn't mind work and is willing to go to where the answer is, in order to find it. Darius cuts to the heart of problems and can usually be found around the common sense solution. Darius also listens, he is a static learner, willing to keep an open mind, it seems he always has a question he is looking to answer. As a colleague, I have depended on Darius for technical assistance, and was never disappointed, he delivers. Darius builds friendships instead of contacts. I can honestly state, that if I were building a research team, I would want Darius Grimes on it.”
August 26, 2009
Jeff Burton, Building Codes Manager, Institute for Business & Home Safety Tampe, FL
Thank you Darius.
I enjoyed meeting you as well. Thank you so much for finding those ways I was able to save on my policy.
You are truly an outstanding professional!!! Pensacola, FL
This is great, thank you for sending it to the underwriter. They immediately reinstated the credits. Thanks for all your help and information.
Laura Milton, FL
Excellent! Thanks for correcting that for me, the other inspection company they used evidently just got into the business a couple of years ago and did not know what they were doing. It's going to save him almost a thousand dollars on his insurance.
Jake Gulf Breeze, FL
Thank you your such a dear , as I hope you know that I always recommend you and I say no matter what company you have do your insurance call Disaseter Smart they are the best , and the most professional. And BK just came in a wrote her policy she raved on you she thanked me so much for having you come out there. Thanks so much for all you do.
Jennifer Pensacola, FL
Thank you Darius! I cannot begin to tell you the number of times that I have used your other flyer either in email or handouts. I sincerely appreciate you and your knowledge and you are a pleasure to work with. Many blessings to you and your family this Christmas Season and I am looking forward to a glorious year in 2010 for ALL.
Jennifer Pensacola, FL
Thank you, the information is helpful when we are explaining to our customers why it is so important to have mitigation inspections. Most are under the assumption that it is an expensive inspection and want to avoid it at all costs. They really just need good solid facts in writing that they can understand. YOu customized brochures really make our job easier.
Stephanie Pensacola, FL
It was a pleasure visiting with you today. We greatly appreciate your hard work and all the extras’ you do for our clients! Thank you J Ft Walton, FL
Thanks Darius – you’ve made it easy to do business with you and I really appreciate that.
Darius – Thanks for your prompt action on this inspection yourturn-around is fast and efficient.
David Pensacola, FL
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